What This Plan Includes

Antivirus & Ransomware Threat Protection

We deploy enterprise-grade endpoint security to help protect your systems against common malware, ransomware, file-less attacks, and suspicious behavior. Advanced behavioral analysis helps identify threats before they can spread across your environment.

Malicious Website & Phishing Protection

This plan helps block access to known malicious websites, phishing pages, and harmful download links. By preventing users from reaching deceptive sites, your business reduces the risk of credential theft, data loss, and malware infections.

Continuous Hardware Health Monitoring

We proactively monitor device hardware for early warning signs such as failing hard drives, overheating components, high CPU usage, and memory stress. Early alerts allow you to address potential issues before they result in downtime or data loss.

How Security Response Works

• Security alerts are reviewed during normal business hours

• When action is required, our team will contact you to review the situation

• A brief initial technical discussion is included to assess the issue and explain next steps

• Antivirus remediation begins after initial assessment

• The first hour of antivirus remediation per incident is included

• Additional antivirus remediation is billed at $75 per hour

All remediation work is documented to ensure proper tracking and accountability.

What’s Not Included

This plan focuses on security protection and monitoring only.

The following services are not included:

• Operating system or software updates

• Patch management

• System maintenance

• General IT support or troubleshooting

• System configuration or changes

Non-antivirus requests must be submitted through our support ticket system.
Non-antivirus phone support is billed at $125 per incident.